Customer Service​/Sales

Position Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

• Greet customers and assess their needs; advise and assist to help close sales.
• Learn product information and use available tools to provide accurate recommendations.
• Qualify customers, recommend solutions, and close sales in the department; coordinate with adjacent departments as needed.
• Maintain in-stock condition and ensure the department is clean, shop-able, and safe.
• Follow safety policies and training; correct hazards or report conditions to the Manager on Duty.
• Collaborate with Department Supervisor and other departments to deliver a positive shopping experience.

• No specific qualifications listed in the description; role emphasizes customer service orientation, ability to learn product information, and commitment to safety.