Patient Access Representative--Main Admitting

Position: Patient Access Representative-FT-Main Admitting

Patient Access Representative – Main Admitting

Join to apply for the Patient Access Representative – Main Admitting role at Kingman Regional Medical Center

Position Title: Patient Access Representative

Position Code: Pt Access Rp -____

Department: Patient Access

Reports To: Patient Access Manager

Exempt Status: No

Position Purpose

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country. At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry.

Key Responsibilities Customer Service and Patient Satisfaction

• Provides excellent customer service, contributes to overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement.
• Promptly fields and/or directs incoming calls and responds to patient and staff inquiries.
• Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.).
• Consistently demonstrates willingness to assist co‑workers to support department efficiency and positive customer feedback goals.
• Participates in ongoing process improvement activities for the team.
• Floats to other work areas, as requested, and regularly works nights, weekends, holidays, and extended hours when needed.

Registration/Admitting/Discharge of Patients

• Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to defined guidelines.
• Enters new patient data and verifies records are up to date, confirming completeness of EHR and making changes as necessary.
• Verifies insurance eligibility and benefits within a timeframe determined by KHI.
• Obtains pre‑authorizations from third‑party payers per payer requirements, when needed.
• Ensures identified information is complete and scanned into patients’ EHR (insurance cards, photo IDs, physician orders, and other admission documents).
• Obtains signatures on all required forms.
• Manages copayments, deductibles, allowances, etc. as instructed.

Patient Processing

• Accurately balances daily cash, including completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services.
• Uses insurance eligibility/audit tools and reports/corrects variances within the EMR.
• Maintains quality performance scores meeting defined goals.
• Collects upfront copays, deductibles, and coins, securing deposits on self‑pay and high accounts.
• Regularly works nights, weekends, holidays, and extended hours when needed.

Lead PAR Responsibilities

• Meets all PAR requirements.
• Provides day‑to‑day leadership and supervision of PAR team members, trains and orients new hires, and works with supervisors to provide continuous training.
• Performs QA audits of registrations, works account checks, and responds to account denials.
• Assists with scheduling staff to ensure appropriate coverage.
• Participates in interviews for hiring new staff and provides feedback to supervisors for performance evaluations.
• Identifies and supports process improvement initiatives for the team.
• Collaborates with management to assist in day‑to‑day operations of the team.

Qualifications

• Demonstrates ability to multitask, prioritize appropriately, and manage time efficiently.
• Effective oral and interpersonal communication skills.
• Proficient in using a variety of technological resources (phone, computer hardware, software programs, fax, scanner).

Education

High School Diploma or equivalent

Experience

• PAR: Minimum 1 year of experience in a customer service position and/or office setting.
• Lead PAR: Minimum 1 year of registration or billing experience in a healthcare setting.

Certification

American Heart Association BLS

Additional Requirements

• DPS Level 1 Fingerprint Clearance Card required for: 8050 Resident Clinic, 6601 Joshua Tree Pediatrics, 6616 Urgent Care, 6600 Mountain Shadow Primary Care, 6605 Golden Valley Medical Center, 8110 Patient Access, 6504 Physician Services Float…