Technical Support Representative

Join Mohave College's Information Technology team and make a difference every day by helping students, faculty, and staff connect, learn, and succeed through technology. As a Technical Support Representative, you'll be more than a technical resource; you'll be a trusted partner who helps users navigate technology challenges with confidence. Through exceptional customer service, problem-solving, and collaboration, you'll support a secure, connected, and innovative technology experience that advances the College's mission and strengthens our communities.

As a member of the Information Technology team, the Technical Support Representative reports to the Technical Support Manager and serves as a key connection between users and the college's technology services. This position provides technical support, troubleshooting, and guidance related to institutional technologies, Microsoft 365 services, and account access. Leveraging knowledge of college policies, procedures, and systems, the Technical Support Representative helps users resolve issues, access resources, and connect with the appropriate departments or technical specialists when additional assistance is needed.

Individuals in this non-exempt position are expected to be available during the normal business hours of the college, and may occasionally be asked to work non-traditional hours, including holidays and weekends, as needed.

• You act with integrity. You build trust through honesty, professionalism, and responsible handling of sensitive information.
• You take initiative. You are proactive, resourceful, and look for ways to solve problems, improve processes, and enhance the customer experience.
• You put people first. You enjoy helping others and creating positive experiences through friendly, responsive service.
• You communicate clearly. You can explain technical information in a way that is easy to understand and act upon.
• You solve problems. You enjoy troubleshooting issues, finding solutions, and helping users get back on track.
• You take ownership. You are dependable, detail-oriented, and follow through to ensure issues are resolved.
• You work well with others. You value collaboration and contribute to a supportive, team-oriented environment.
• You keep learning. You stay curious, embrace new technologies, and look for opportunities to grow your skills.

• We live with integrity. We communicate openly, invite collaboration, and make decisions transparently. Respect and authenticity guide every interaction, ensuring trust within our teams and across our campuses.
• We create the future. At Mohave College, curiosity drives everything we do. We inspire innovation, take smart risks, and transform challenges into opportunities for growth. Together, we design new possibilities as we shape the future of education and workforce development.
• We engage with passion. We bring energy, purpose, and heart to our work. Whether we're welcoming new students, collaborating on ideas, or celebrating achievements, we lead with enthusiasm and a sense of fun.
• We build together. Diversity of thought, background, and experience is our greatest strength. We believe every voice matters and that collaboration fuels creativity. By empowering one another and working toward a shared vision, we amplify our collective impact.
• We care deeply. We care about our students, our colleagues, and our communities. Every action we take is grounded in service and compassion because helping others succeed is at the heart of who we are.