People Services Advisor

At Specsavers, we know great customer experiences start with great colleague experiences. As a People Services Advisor, you'll be the first point of contact for colleagues, managers and Partners who need support with their people and payroll queries. In this busy role you'll manage a variety of enquiries through phone, email and our HR ticketing system (Service Now), providing accurate information, resolving queries where possible, and directing colleagues to the right support when needed.

You'll also help maintain employee data, support payroll-related administration, and contribute to projects that improve the colleague experience across our business. This is an initial 12-month fixed-term contract and is the perfect opportunity for someone looking to start or develop a career in HR and People Services. If you enjoy helping people, solving problems, liaising with customers and delivering outstanding service, you'll really thrive in this role.

We're looking for someone with strong customer service experience, ideally gained in an office environment, contact centre or similar fast-paced, customer-focused environment. You'll also be a confident and diplomatic communicator, with excellent listening skills, strong attention to detail and the ability to stay organised when managing multiple priorities. You should also be comfortable using IT systems, learning new processes and working in a fast-paced, collaborative team environment.

In return, you'll join a supportive and fun team who will help you build valuable knowledge of people operations, HR systems and payroll processes. With opportunities to learn, develop and make a genuine impact, this role is ideal for someone who is curious, motivated and passionate about helping others. If you're looking for a career move into HR, where your customer service and administration skills can really shine, we'd love to hear from you!

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