Senior Complaints & Service Improvement Lead
Listed on 2026-10-10
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Customer Service/HelpDesk
Client Relationship Management, Emergency Crisis Mgmt / Disaster Relief -
Management
Client Relationship Management, Emergency Crisis Mgmt / Disaster Relief
Freebridge Community Housing in King's Lynn is seeking an experienced Complaints Manager to lead our two-stage complaints process and drive customer-focused service improvements across the organisation. You will chair the Lessons Learned Group, manage a small team of complaint handlers, and act as the operational lead for complaint handling, ensuring timely, fair outcomes and robust reporting.
If you are passionate about customer experience, regulatory compliance, and turning feedback into
This role is for the Senior Complaints & Service Improvement Lead role at Freebridge Community Housing.
This role, Senior Complaints & Service Improvement Lead at Freebridge Community Housing, could be your next career step.
Are you ready to take on the Senior Complaints & Service Improvement Lead role at Freebridge Community Housing?
We would love to welcome a new Senior Complaints & Service Improvement Lead to our team in King's Lynn, England, United Kingdom.
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