Portering and Security Supervisor

This shift supervisor post leads the Portering and Security teams at The Queen Elizabeth Hospital King's Lynn, for the NHS Foundation Trust. The work centres on day-to-day coordination of portering and security services, covering patient transfers, patrols, out-of-hours access and responding to violence and aggression. It is shift-based and includes staff wellbeing, training and development, working alongside the Head of Portering and Security.

Fit depends on experience of leading a large team and of handling aggressive behaviour.

• Lead and direct Portering and Security staff on shift across all wards and departments
• Coordinate timely, efficient internal patient transfers between wards and departments
• Arrange transfer of deceased patients from wards to the mortuary with courtesy and respect
• Maintain high-profile security patrols of the hospital and grounds
• Lock and unlock doors and windows during silent hours in line with the established procedure
• Control out-of-hours access by contractors and visitors, checking authorisation
• Assist members of the public and staff facing violence and aggression, liaise with the Police and document incidents
• Act as Responsible Officer during fire alarms until the Fire Service arrives, coordinating evacuation of patients and the public in a major fire
• Allocate resources, monitor performance and respond to operational priorities
• Ensure compliance with Trust policies, safety requirements and national standards, working with the Head of Portering and Security
• Support the wellbeing, training and development of the team

• Good literacy skills
• Level 4 management qualification or equivalent experience

• Experience of working with the general public
• Experience of dealing with violent, aggressive or agitated behaviour
• Experience leading a large team

• Ability to work effectively unsupervised
• Good communication skills to interact with the public and colleagues
• Skills to diffuse and de-escalate aggressive behaviour
• Good organisation skills to prioritise quickly and effectively

• Medical Gas Safety training
• IKON restraint and physical intervention training
• Health and safety training
• Experience of working within an NHS environment
• Experience working as part of the QEH Portering or Security team

• Recognised learning and apprenticeship opportunities
• Access to newly built education and training facilities