Natural Gas Supervisor

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Performs difficult technical and supervisory work planning, organizing and directing the work of a division and crews engaged in installation, maintenance, repair, and operation of the natural gas distribution system while ensuring regulatory compliance and all safety regulations.

An employee in this class leads and directs Natural Gas Operations crews, under the supervision of the Natural Gas Superintendent, to ensure timely completion of natural gas maintenance, construction, regulatory work and damage control. Employee leads and fosters a culture of employee engagement and communicates clear expectations. Emphasis of the work is on the development and monitoring of performance agreements and employee coaching and training.

Employee is responsible for ensuring employee certifications are current and maintained. Work includes the construction, maintenance and repair of gas lines and involves planning work projects based on extension, maintenance and emergency needs. Employee is responsible for coordinating work with customers, assigning crews to projects, responding to customer concerns and requests, and inspecting contract work. Work is performed under general supervision and is evaluated on the basis of attainment of individual and divisional goals, accomplishing work objectives within budget limits, promoting a positive work culture, ensuring proactive and responsive customer service, and compliance with safety regulations.

• Plans and directs crews, equipment, and materials to install, maintain, and repair natural gas lines.
• Manages employee on‑call and daily work schedules ensuring adequate staffing and coverage.
• Supervises crews engaged in testing, repairing and replacing main line distribution, service lines, meters, regulators, regulation stations, telemetry and other apparatuses.
• Surveys job sites prior to instructing crews on large or more difficult projects; inspects work during performance and after completion, determines appropriate configuration of service extensions and connections, meets with the public on customer service issues.
• Participates in the preparation of bid specifications and bid proposal analysis for the purchase of heavy equipment.
• Makes estimates of the cost of time, materials, and equipment in costing projects; maintains records of parts and supplies and identifies when supply orders are needed.
• Prioritizes projects and coordinates the use of available equipment, materials and staff to obtain maximum effectiveness and economy.
• Instructs workers in the appropriate safety procedures and enforces their use.
• Keeps records, prepares reports, prepares material and supply requisitions, maintains adequate inventory and appropriate records.
• Provides guidance and support to departmental staff; enforces strict and consistent adherence to safety practices and work specifications; participates in recruitment, selection, career development, and coaching of staff in coordination with Natural Gas Superintendent and Natural Gas Utility Director.
• Ensures proper training of crews in proper work methods and techniques, conducts performance coaching and evaluation, plans training and safety meetings.
• Plans and participates with crews in checking regulator stations, cathodic protection and conducting leak surveys.
• Provides proactive and responsive customer service, thoroughly addressing customers’ requests and questions and ensuring complaints are handled as quickly and professionally as possible.
• Ensures compliance with all federal, state, and local regulations and codes for the Natural Gas Distribution System; ensuring all federally mandated deadlines are met.
• Monitors daily operations to enhance and maintain a high degree of public trust; identifies and influences the implementation of best practices to improve productivity, safety, public image, and to reduce operating costs.
• Attends staff meetings and communicates frequently with Natural Gas Superintendent to ensure clear and consistent communication is maintained between staff, contractors, and management.
• Coordinates with other City departments and outside agencies to achieve departmental goals and improve overall business results.
• Performs additional duties essential to the Natural Gas Utility Department and/or City needs, as needed and deemed necessary by management.

• Knowledge of the principles and practices of public utilities layout and design, construction, repair and maintenance of the natural gas system.
• Knowledge of federal, state, and local laws, codes, regulations, and safety orders pertaining to municipal owned natural gas systems.
• Knowledge of principles, practices, occupational hazards, and safety precautions of natural gas systems.
• Knowledge of purchasing…