Business Support Assistant

Neway International are seeking a Business Support Assistant (Grade

B) to join our client based with Plymouth City Council.

Location:

Ballard House, West Hoe Road, West Hoe, Plymouth, Devon, PL1 3BJ

Hours:

37 per week

Contract:

Temporary – 12 weeks

Start Date:

asap
Rate: PAYE £12.45 per hour / Ltd/Umbrella £16.15 per hour

This role sits within Customer and Corporate Services > HROD >
Facilities Management (Soft Services). The Facilities team ensures the smooth operation of council buildings, supporting staff, visitors, and external users through effective building management, customer service, and administrative coordination.

The Business Support Assistant will provide a range of customer‑facing and facilities‑related duties as part of a busy team. You will act as the first point of contact for building users, support the coordination of rooms, vehicles, and facilities, and ensure the secure handling of deliveries and access systems. This role requires strong organisational skills, excellent communication, and the ability to work to defined schedules and service standards.

• Providing reception services, including acting as incident officer when required.
• Coordinating meeting rooms, vehicles (including electric cars), and facilities bookings for internal and external users.
• Greeting and inducting visitors and issuing keys and access passes.
• Taking delivery of materials and post, ensuring secure retention until collection.
• Administering building access systems.
• Liaising with external contractors regarding repairs and security services.
• Supporting the smooth operation of buildings and ensuring facilities resources are in place.
• Working to schedules, task lists, rotas, and resource plans.
• Agreeing and levying charges for facilities and services.

• Knowledge of building management procedures.
• Competent written English for professional correspondence.
• Working knowledge of Microsoft Office applications (Excel, Outlook, Word).
• Understanding of administrative procedures.
• Knowledge of working to defined outputs, targets, and schedules.

• Relevant administration‑related qualification.
• Customer service and First Aid training.

• Experience using Microsoft applications and word processing.
• Experience working flexibly, including out‑of‑hours support if required.

• Experience coordinating or delivering Facilities Management services.
• Understanding of financial processes such as billing and invoice generation.

• Strong literacy and numeracy skills.
• Confident IT skills with Microsoft applications.
• High‑level communication skills suitable for diverse customers and visitors.
• Ability to plan and prioritise own workload effectively.