Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Fixed-term administrator post in the administrative team of Specialist Nursing Services at Livewell Southwest, for 12 months or as a secondment. The role gives day-to-day support to the team, covering reception and telephone enquiries, record-keeping, appointment booking and minute taking. It serves the Continence, Lower Limb, DN Treatment Clinic, Tissue Viability and Lymphoedema services, on 37.5 hours a week with job share considered and an expectation of working across a 7-day service.

Sponsorship under the Skilled Worker route is not available.

• Provide day-to-day administrative support to the Specialist Nursing Service so the team runs smoothly
• Act as first point of contact for patients, carers, healthcare professionals and partner organisations, handling enquiries professionally and confidentially
• Handle reception, telephone, email and written queries on behalf of the service
• Maintain accurate and timely electronic and hard copy records in line with policy
• Arrange appointments, meetings and events, including bookings, equipment and documentation
• Produce accurate minutes of meetings and distribute them as directed
• Record complaints, compliments, concerns and suggestions, resolving them where possible or escalating them
• Process correspondence and office support such as post, filing and photocopying
• Collect data and information to help managers monitor budgets and performance
• Process invoices for payment and support banking and petty cash
• Monitor stock and order supplies and equipment
• Input data and help operational staff access management information

• NVQ Level 2 in a relevant subject, or equivalent qualifications, knowledge or experience
• GCSE or equivalent general education
• Intermediate word processing skills in Word and Excel

• Working in an administrative environment using computerised data systems
• Team working experience

• Working knowledge of Microsoft Office, including Word and Excel
• Good understanding of confidentiality
• Good verbal and written communication, face to face and by telephone
• Prioritising own workload
• Using own initiative and knowing the limits of own role
• Organised, efficient and accurate

• Flexible and adaptable, willing to learn new skills
• Willing to work across a 7-day service
• Working effectively as part of a team

• Computer or word processing qualification to NVQ Level 2 or equivalent
• ECDL
• Experience of working in a health or social care office environment
• Knowledge of a patient administration system
• Understanding of Data Protection legislation

• Protected CPD time
• Training pathways and leadership programmes
• Funding for qualifications such as the Care Certificate
• Nurse Training Scholarships
• Induction and preceptorship programmes