Ambulance Care Assistant

This Ambulance Care Assistant post sits in the Patient Transport team of Alliance Pioneer Group, which works with NHS partners across Devon and Cornwall. The work is non-emergency transport between hospitals, clinics and homes, with patients helped on and off vehicles and monitored en route. Crews of two work with patients of all ages, many of them vulnerable, and travel across the region.

A full UK driving licence and a healthcare background are essential.

• Transport patients safely to and from hospitals, clinics, treatment centres, care homes and home addresses
• Provide compassionate, dignified and person-centred care throughout each journey
• Help patients with mobility, boarding and leaving vehicles, and use moving and handling equipment
• Monitor patients in transit, recognise deterioration and raise concerns
• Safeguard vulnerable adults and children in line with safeguarding policies
• Assist with hospital admissions, discharges and inter-facility transfers
• Complete daily vehicle checks, report defects and keep vehicles clean, stocked and fuelled
• Secure wheelchairs, stretchers and other equipment correctly
• Keep accurate patient, journey, incident and vehicle check records
• Communicate with hospitals, GP surgeries, ambulance control, families and carers
• Record basic observations and assist patients on oxygen where trained
• Maintain patient confidentiality and follow infection prevention and health and safety procedures

• Background in healthcare

• Good standard of literacy and numeracy
• Excellent communication skills
• Empathy and resilience
• Commitment to delivering exceptional customer service

• Full UK driving licence

• Able to lift

• First aid at work
• First response in emergency care (Level 3 or
  4)