Apprentice IT Service Desk Analyst

About the role

Kickstart Your Career in IT with Plymouth Community Homes!

Are you passionate about technology and love solving problems? Join us as an IT Service Desk Apprentice and gain hands‑on experience supporting the systems and tech that keep Plymouth Community Homes connected and running smoothly.

• Be the first point of contact for IT support, helping colleagues with everything from troubleshooting to tech upgrades.
• Work with cutting‑edge digital tools, including MS365, cloud systems, and voice‑over‑IP technology.
• Configure and fix laptops, mobiles, and networks.
• Get involved in real projects that make a difference — improving systems, spotting trends, and helping to drive smarter digital ways of working.

With great mentoring, on‑the‑job learning, and a supportive team, this is your chance to build the skills and confidence for a successful career in IT.

The apprenticeship will last a period of 16 months and the successful candidate will work towards achieving a Level 3 Apprenticeship Standard in Information Communications Technician‑Support.

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high‑quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well‑managed and well‑maintained homes.

• Excellent pension scheme with a high level of employer contributions
• Free, fully equipped onsite gym and changing facilities.
• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
• Free Employee Assistance programme, including free counselling
• Free annual flu vaccination
• The opportunity to work in a beautiful and vibrant part of the Southwest
• We support digital working with modern devices/smart phones
• It’s fun to work here – we have dress down Fridays, company quizzes, and lots of charity events throughout the year
• Our modern and spacious offices are right on a bus route, and just three miles from the city centre
• We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co‑op, Starbucks and Tim Hortons

If you are interested in this fantastic opportunity please select apply, upload your details and submit your CV.

Please refer to the person specification and include examples on your CV which demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.

For an informal discussion about this role, please contact Alex Champness, Digital & IT Services Manager on

This post is not suitable for job share.

Shortlisting Date: 24th February 2026

Group Activity Date: 6th March 2026

Interview Date: 13th March 2026

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.