Supplier and Contract Manager

Location:

Peterborough, East of England, PE2 8YY
:
Plymouth, South West England, PL6 5WS

This is an opportunity to join an established team of Supplier and Contract Managers within HM Land Registry’s (HMLR) Transformation and Technology Directorate (T&T), supporting BAU Operations and an exciting Transformation Programme. We seek to build successful partnerships with our Technology Suppliers to help us deliver our Business Strategy, and this post plays a pivotal role in delivering commercial and technical outcomes for the Business.

• Manage the portfolio of ICT suppliers and contracts, ensuring value for money and high‑quality services.
• Build and maintain strong supplier relationships across the contract lifecycle.
• Manage performance against KPIs and SLAs, resolve service issues and escalations.
• Drive continuous improvement.
• Develop supplier strategies aligned to business and transformation objectives.
• Assess market opportunities and manage risks and compliance requirements.
• Work with internal stakeholders to maximise value and strategic benefits from supplier partnerships.

• Proven experience of providing leadership to junior colleagues, including coaching and mentoring and resourcing.
• Establishing strong working relationships with suppliers and delivering value to the organisation.
• Managing issue resolution and delivering improvements. Act as escalation point where required.
• Managing full lifecycle of Contracts in business as usual and Project scenarios
• Managing change and the effects it has on teams/suppliers.
• Developing service requirements.
• Managing risks and issues.
• Understand the influence strategy has on operational delivery.
• Ability to interact with senior stakeholders in a constructive way, representing the interests of HM land Registry.
• Able to work in a logical, structured manner under time pressures to minimise risk in achieving desired outcomes.
• Ability to evaluate and propose practical alternatives where issues arise in supplier management.
• Has effective & influential communication skills (verbal & written) in particular the ability to both understand and translate “technical jargon”.
• Embraces change and challenge (even if uncomfortable) and is able to adapt ways of working to deliver value early.
• Has a sound understanding of financial budgeting and accounting.
• Member of Chartered Institute of Procurement and Supply (CIPS) through qualification or working towards.
• ITIL Service Management Foundation Certificate.

• Communicating and Influencing
• Working Together
• Making Effective Decisions
• Leadership