Customer Service Logistics Coordinator

Overview

Dispatch Coordinator Our team is growing, and we're looking for an organized dispatcher to help our expanding customer base. You'll be responsible for handling freight across the Northern Americas on an existing customer account. Basic data entry experience, basic computer skills, and excellent interpersonal skills are all that is needed. If this sounds promising, apply today! "Applicants with military experience are highly encouraged to apply."

• Dispatch and Coordination:
  Effectively manage Truck-Load Shipments (FTL) and Less-Than-Truckload (LTL) shipments, ensuring accurate scheduling, routing, and coordination of drivers and carriers
• Communication:
  Maintain constant communication with drivers, shippers, and consignees to ensure on-time pickups and deliveries, along with ensuring all pickup/delivery requirements are met. Resolve any issues or discrepancies promptly
• Problem Solving:
  Quickly assess and resolve operational challenges, such as route changes, delays, and emergencies, to minimize disruptions and optimize efficiency
• Documentation:
  Accurately maintain records and documentation related to shipments, including bills of lading, load manifests, delivery receipts, and review invoices to make sure charges are correct
• Customer Service:
  Provide exceptional customer service by addressing inquiries, addressing concerns, and keeping customers informed about shipment status
• Compliance:
  Ensure compliance with all relevant regulations, safety standards, and company policies
• Create and change service calls when needed
• Connect with warehousing teams and customers about special requests or details
• Produce documents needed for transportation
• Record customer and driver complaints

• Previous experience as a Logistics Dispatcher or in a similar logistics role is a plus, but not mandatory
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Computer literacy (good knowledge of how to operate a Windows-based computer)
• A proactive and adaptable attitude in a dynamic work environment
• High school diploma or equivalent; additional logistics or transportation certifications are a plus
• Candidate is required to have a high school diploma or GED
• Experience working in a customer-oriented atmosphere
• Applicant with experience working with people in stressful and dynamic conditions is preferred
• Candidate must have great customer service, communication, organizational, and interpersonal skills

$17 - $19 hourly