Customer Service Representative

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products used in everyday items. Committed to enhancing quality of life through innovative, safe, and sustainable solutions, Eastman leverages world-class technology, deep customer engagement, and application development to grow in markets like transportation, construction, and consumables. With approximately 14,000 employees worldwide, serving over 100 countries, and 2023 revenues of about $9.2 billion, the company is headquartered in Kingsport, Tennessee, USA.

Job Description

The Customer Service Representative (CSR) manages sales, service, and distribution support activities for customers. The CSR acts as the primary contact for customers, addressing their needs and coordinating problem resolution with Sales and other departments. The role involves working closely with field sales, managing order fulfillment, and collaborating with supply chain, business, and manufacturing teams.

Responsibilities

Qualifications

Bachelor’s Degree in business, supply chain, international business, sales, marketing, or related fields. New graduates are encouraged to apply.

Desired Competencies

• Excellent oral and written communication skills.
• Strong proficiency in computer applications, especially Excel and Word; SAP experience is a plus.
• Ability to quickly understand complex processes and systems.
• Strong skills in prioritization, planning, and analysis.
• Ability to work effectively under pressure and meet deadlines.
• Self-motivated, organized, and capable of multitasking in a dynamic environment.
• Ability to work independently and as part of a team.
• Relevant experience in customer service, sales, supply chain, or manufacturing is valued but not mandatory.
• Knowledge of relevant products is a plus.
• Courses or degrees in chemistry, engineering, mathematics, IT, operations, supply chain management, or certifications like APICS are advantageous.