Front Office

Position: Front Office I
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.

WHAT WE OFFER:

* Company paid Life and Accidental Death and Dismemberment Insurance

* Company paid Long Term Disability Insurance

* 401(k) and Roth Retirement plan with Company Contributions

* Medical, Dental, Vision, and additional Life and STD Insurance

* Health Savings Account Plan with company contributions

* Paid time off

* Paid Sick time

* Paid Holidays

* Employee discounts

* And more!

General

Summary:

The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group's quality practice standards, polices, procedures and customer service expectations.

The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.

Opening Responsibilities:

* Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses

* Count money in opening drawer and log amount

* Take the phones off the evening setting and follow-up on any messages left overnight

* Unlock doors for the business day

Check-In Responsibilities:

* Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome

* Data entry of patient demographics and insurance information

* Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed

* Verify demographic information with patient

* Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.

* Provide HIPAA information to patient

* Provide history form to patient if out-of-date

* Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)

* Verify insurance eligibility

* Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)

* Generate router for patient

* Enroll patients in follow my health

* Supply patient with internet password, if requested

Check-Out Responsibilities:

* Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)

* Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account

* Schedule follow-up appointments

* Verify all narcotic logs and ensure patient picking up prescription has a valid driver's license

General Office Responsibilities:

* Answer incoming phone calls

* Create detail specific tasks from patients for nurses and providers with preferred contact information

* Answer general billing questions

* Pick up documents to shred from within the office

* Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number

* Distribute items from the fax machine (date stamp)

* Key charges as necessary

* Open and distribute mail

* Ensure all medical records releases are completed and a valid Photo  obtained

* Cross train in all areas of the front office when possible

* May have to fill in at other HMG offices upon request based upon the business need on an occasional basis

Closing Responsibilities:

* Close out bank deposit following HMG procedures

* Close out credit card machines for the day

* Make sure all calls are cleared from que before logging out of the phone que

* Forward phones to the evening setting

* Close and lock all doors

Education/Experience/Knowledge:

* High School diploma or equivalent required

* 1-2 years' experience in a medical office or customer service position, preferred

* Proven success asking for payment, making change, and balancing a cash drawer

* Working knowledge of managed care and overall understanding of HMO's and PPO's, preferred

* Excellent customer service skills is a must

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."