Financial Counselor

Company Overview

Ensemble Health Partners is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end‑to‑end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.

Our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

Inpatient Financial Counseling Specialist performs benefit education and validation. This includes face‑to‑face review of inpatient benefits, authorization, and collecting inpatient, observation, and outpatient in a bed liability throughout Ensemble Health Partners. This position handles accurate verification and calculation of patient liabilities including previous balances, collection of patient payments, and may require nights, weekends, and holidays as necessary. The position pays $18.65 – $19.90/hr based on experience.

The role is onsite at Ballad – Holston Valley Medical Center in Kingsport, TN. Bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement are offered.

• Verify inpatient benefits face‑to‑face and assess patient insurance and financial information to determine liability.
• Collect estimated patient liability, make at least 3 attempts each day to visit a patient’s room to collect at least 3 attempts each day.
• Make follow‑up phone calls to patients that are unable to make payment while in‑house and send letters to patients post‑discharge detailing an estimated liability and options to pay.
• Assist eligibility specialists in the verification of insurance information, Medicaid, charity processing, and other tasks as needed.
• Run a daily census to determine patients with potential eligibility.

• High School Diploma/GED required.
• 1+ years of customer service experience required.
• Certified Revenue Cycle Representative (CRCR) required within 6 months of hire (company paid).

• Associate benefits – comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well‑being programs.
• Growth – Invest in your professional development. Earn a professional certification and obtain tuition reimbursement.
• Recognition – Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. We are an employer that prohibits discrimination or harassment on the basis of plaintiff or employee status, race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military, veteran status, genetic information or any other basis protected by federal, state, or local laws. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the ADA and applicable state and local law.

If you require accommodation in the application process, please contact