Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
.

Our company places people helping people at the center. We aim to inspire confidence in our clients, associates, and communities, with a high performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth, to elevate how we work, serve, and lead in our industry.

If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is open.

As an Associate Team Leader
, you will support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin on a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and goals
• Lead daily huddles and communicate essential information to office associates

• Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients
• Ensure quality and consistent execution to promote the value of H&R Block
• Ability to escalate client service concerns as needed
• Strong organizational skills and ability to manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Flexible schedule of 40 hours per week with adaptability based on business needs
• High school diploma or equivalent or higher

• Prior experience working in customer service or similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Flexible work schedule of 40 hours per week and flexibility based on business needs
• High school diploma / equivalent or higher

At H&R Block, we invest in our people by supporting their total well-being. Our benefit offerings help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Better You wellbeing program to help build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility may apply)

We are committed to a Connected Culture where trust, care, and connections help us work together. You’ll be part of an environment where you belong and can grow with colleagues around the world, recognized on Best Companies lists.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

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