Pro Customer Service​/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers, proactively driving sales through product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other performance metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge to ensure each Pro customer’s project is a success.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

• Proven customer service or sales experience, preferably within retail or professional customer contexts.
• Strong product knowledge in home improvement products and the ability to recommend solutions based on project needs.
• Excellent communication and interpersonal skills; bilingual communication skills may be preferred depending on location.
• Ability to meet sales goals and operate in a fast‑paced, team‑oriented environment.

• Seniority Level: Not Applicable
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Industry: Consumer Services

Location:

Kingsport, TN