Client Operations & Growth Manager

Territory:
East Knoxville to the Tri-Cities |

Reports to:

Director of Operations

Compensation: $50,000–$55,000 base salary + uncapped performance commission

Target first-year earnings: $85,000–$100,000

This is not a typical account-manager job.

We are looking for a driven, commercially minded leader who wants to own results—not merely manage a list of clients.

As a Client Operations & Growth Manager, you will take responsibility for a defined portfolio of commercial clients and run it like a business within our business. You will protect and grow recurring revenue, build trusted executive-level client relationships, solve operational problems quickly, lead service-provider performance, and uncover new revenue opportunities across each account.

Your mission is clear: deliver an exceptional client experience, retain every account possible, grow the revenue in your book of business, and build the leadership skills required to advance into a Director of Operations role.

This role is ideal for someone who is energized by accountability. Someone who sees a service failure as their problem to solve. Someone who enjoys being in the field, building relationships, improving teams, winning additional business, and being paid for measurable results.

If you want a desk-only customer-service role or a position with narrow responsibilities, this is probably not the right opportunity. If you want real ownership, income upside, operational leadership experience, and a clear path to larger responsibility, we want to meet you.

• Build trusted relationships with client decision-makers and become their go-to resource for facility-service needs.
• Own the client experience from onboarding through ongoing service delivery, issue resolution, retention, and account expansion.
• Conduct regular site visits and quality-control inspections to ensure our services meet or exceed client expectations.
• Anticipate issues before they become complaints, communicate proactively, and drive problems to resolution.
• Lead and hold service partners, Independent Contractors, and Night Managers accountable for quality, responsiveness, staffing, coverage, and compliance.
• Coordinate successful launches of new accounts, including staffing, schedules, supplies, access, client expectations, inspections, and follow-up.
• Identify opportunities to expand services within existing accounts, including floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking-lot services, and other facility solutions.
• Own the sales process for additional services within your portfolio: identify the need, create the solution, coordinate pricing, present the value, close the opportunity, and ensure excellent execution.
• Maintain accurate CRM records, inspection results, follow-up actions, client history, and revenue opportunities.
• Operate with the urgency, communication, and judgment expected of a future operational leader.

• Client retention and renewal performance.
• Client satisfaction and responsiveness.
• Portfolio revenue growth.
• Additional-service and Other Services revenue.
• Quality-control results and service stability.
• Timely resolution of client concerns.
• Strong contractor and vendor performance.
• Successful onboarding and stabilization of new accounts.
• Consistent field activity, follow-through, and CRM discipline.

The right person will not wait to be told what needs attention. They will see the issue, take ownership, mobilize the right people, communicate clearly, and make sure the client sees the result.

This is a field-based leadership role. You will regularly visit commercial client facilities throughout East Knoxville and the Tri-Cities.

Most work occurs during normal business hours. However, exceptional…