Office Administrator

The leader in Pest, Wildlife and Vegatation Management in Eastern Ontario. Greenshield Pest Control Inc is a family owned and operated company based in Kingston, Ontario. We specialize in Pest Control, Bird & Wildlife control, Vegetation Management and Bedbug control services. Greenshield Pest Control provides these specialized services to residential, commercial, industrial, and institutional clients throughout Eastern Ontario. The Objective of our team is to provide our clients with an unparalleled level of customer service, from initial contact to service completion.

Our focus is on positive business growth while maintaining our high standard of customer service. This process has resulted in our need to expand our staff.

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What is your Role?
We are looking for an organized, detail oriented, and reliable Office Administrator to manage day-to-day operations in our fast-paced pest control office. In this role, you will serve as the central hub of our team—coordinating technician routes, handling client inquiries, and ensuring seamless office administration. Daily, your responsibilities encompass tracking service requirements in detail and identifying growth opportunities based on evolving client requests.

Your strong proficiency in Microsoft Office 365 will be essential to both personal and team success, while professional communication via telephone, email, and text comes naturally as part of your daily workflow.

PRIMARY RESPONSIBILITIES:

Serve as the primary point of contact for sales and service processes, including prompt lead follow-ups.

Schedule incoming and follow-up service requests in direct coordination with the delivery team.

Maintain proactive client communication prior to service calls to educate customers and support successful execution by technicians.

Perform additional operational and administrative duties as needed.

COMPETENCIES:

Team Player & Self-Motivated:
Eagerness to contribute directly to overall business growth.

Customer-Centric:
Strong appreciation for the client perspective and a drive to continually enhance the customer experience.

Detail-Oriented & Organized:
Ability to multitask and maintain high accuracy while meeting tight deadlines.

Exceptional Communicator:
Strong interpersonal skills with the ability to build rapport, establish trust, and connect with diverse individuals.

Adaptable High Performer:
Proven ability to thrive and remain composed in a fast-paced environment.

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