Business Analyst

Apply By:Thursday, October 29, 2026 11:59 pm EDT

Health Programs and Delivery Division / Claims Services Branch

City:

Kingston

Position(s) language:

Job term:

1 Permanent

Job code:

03521 - Executive Officer 1 B/U

$65,821.60 - $80,819.96 Per year
* * Indicates the salary listed as per the OPSEU Collective Agreement.

The Claims Services Branch (CSB) in the Ministry of Health supports the timely and accurate delivery of health claims services to health care providers and members of the public. At CSB, you'll be part of a fast-paced, collaborative, client-focused team that plays a key role in supporting a sustainable, publicly-funded health care system.

As a Business Analyst in the Analysis and Resolution within CSB, you'll be on a team of analysts with a wide range of subject matter expertise that provide support to internal and external clients for inquiries, incidents and systems changes in relation to the Ontario Health Insurance Plan (OHIP) and related programs.

The team is responsible for:

• Coordinating changes to the OHIP claims payment system and other ministry systems
• Resolving incidents with ministry systems in a timely manner
• Responding to a high volume of escalated inquiries from health care providers, billing agents, software vendors and members of the public
• Preparing internal and external communications in support of system and program changes

If you are a self-motivated problem solver, with the ability to deliver quality research and analysis, and work effectively both independently and as part of a larger team, we invite you to apply for this exciting opportunity to contribute to the Ministry of Health.

In this role, you will:

• Perform data analysis and research to support resolution of system and payment incidents, complex health care provider inquiries, and business solution requirements and responses for implementations
• Assist in the development, review and verification of business testing scenarios
• Track issues/incidents using a problem tracking system to ensure performance metrics are obtained
• Prepare production alerts, incident work plans and impact/risk analysis for incidents, implementations and inquiries
• Work co-operatively within a team by participating in meetings and committees, sharing information, and discussing findings and recommendations on new or revised programs and processes

You have:

• Research, analytical and quantitative skills to identify, gather, analyze and evaluate system and business needs
• Demonstrated problem solving skills to analyze incidents, implementations and inquiries; define impacts and risks of incidents, implementations and inquiries; and apply reasoning and negotiating skills to develop solutions

You have:

• Demonstrated oral communication skills to present options and discuss issues with internal and external clients, liaise with other work units, and explain technical information to health care providers and vendors
• Demonstrated written communication skills to prepare documents and briefing materials in a concise, complete and logical format
• Interpersonal skills to interact with peers and supervisors effectively in a team environment

• Your organizational and time management skills enable you to organize workload priorities and timelines to balance a number of assignments

• Knowledge of computer software (e.g. Excel) to design, develop and produce financial, statistical and other reports
• Ability to interpret Ministry payment programs and business rules for systems such as the Registered Persons Database, Corporate Provider Database, Claims History Database, and Medical Claims Payment System
• Knowledge and experience using tracking applications such as Remedy

• Interpret legislation such as the Health Insurance Act, Freedom of Information and Protection of Privacy Act and other related government programs
• Interpret policies and directives and synthesize the information to make complex direction easily understandable to clients

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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