Customer Service Representative

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk‑in (counter sales).
• Influence Motion Industries' gross profit through negotiating sale price and purchase price within approved parameters.
• Adjust non‑contract customer pricing to meet demands while maximizing profit.
• Build customer relationships to drive repeat business.
• Order items to maintain appropriate inventory levels for customers.
• Place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Source products from branch inventory, distribution center inventory, or supplier inventory.
• Determine the most cost‑effective shipping method for customer orders.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedite backorders, pull inventory, and prepare orders for shipment.
• Handle customer returns.
• Perform other duties as assigned.

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi‑task and time‑management skills required.
• Moderate computer skills, including information processing, internal and external email communication, business systems use, and internet product searches.
• Product knowledge is preferred.

Motion Industries offers an excellent benefits package which includes healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.