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Job Description & How to Apply Below
Job Title: Service Now CSM Consultant
Location: GTA, Ontario, Canada
Employment Type: Contract / Full-Time
Seeking a Service Now Customer Service Management Consultant to deliver customer-centric solutions and improve customer service operations through automation and workflow optimization.
Responsibilities- Configure Customer Service Management applications.
- Design customer workflows and case management solutions.
- Implement self-service portals and knowledge management.
- Gather and analyze business requirements.
- Support integrations with CRM and enterprise applications.
- Service Now CSM
- Case Management
- Customer Workflows
- Service Portals
- Knowledge Management
- Omnichannel Customer Support
- Integration Hub
- REST/SOAP APIs
- 5+ years of Service Now CSM experience
- CIS-CSM Certification preferred
Candidates must have prior BFSI (Banking, Financial Services, and Insurance) industry experience.
For more details reach at
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