Part-Time Guest Services Representative

Join Kingston Destination Group as a part-time Guest Services Representative, delivering exceptional customer service in ticketing and retail. Engage with guests about our Cruises and Tours in a vibrant setting.

This spring-summer-fall seasonal role features about 15 hours per week, positioned within our Ticket Office and gift store, Waterfront Gifts & Apparel. As part of our Reservations and Retail team, you will play a crucial role in enhancing visitor experiences while addressing inquiries and facilitating transactions efficiently.

Key Responsibilities:

• Utilize ticketing software for reservations and sales

• Process payments accurately through the POS system

• Anticipate guests' needs to enhance their experience

• Maintain a clean and organized service environment

• Collaborate with team members to meet sales goals

Requirements:

• Positive and customer-focused attitude

• Previous experience in retail or tourism preferred

• Strong communication skills in English; other languages a plus

• Proficiency in MS Office and POS software

• Ability to perform demanding physical tasks

Become an ambassador for Kingston and help create memorable experiences for our visitors.
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