Resident Services​/Front Desk Associate

Resident Services / Front Desk Associate

Insert start and finish time for shift AM/PM: 08:00 16:30

Days:
Monday,Tuesday,Wednesday,Thursday,Friday

Salary: $17 - $19 per hour

138 Student Living is seeking a customer-focused Resident Services / Front Desk Associate to support daily residence hall operations and ensure residents and guests have a safe, smooth, and welcoming experience.

• Greet residents and visitors, answer questions, and provide general support in a professional manner
• Manage access control procedures (keys/cards, visitor logs, check-ins/outs)
• Respond to routine concerns and requests, and elevate issues when necessary
• Document incidents accurately and follow established reporting procedures
• Support move-in/move-out activities and short-term stay processes
• Monitor lobby/common areas to maintain safety, cleanliness, and order
• Coordinate and submit maintenance requests through the work-order system
• Communicate clearly with residents, operations staff, and maintenance teams

• Strong customer service and communication skills
• Calm, professional, and dependable—especially in fast-paced or high-traffic periods
• Comfortable working evening shifts and weekends
• Basic computer skills (email, Excel/Google Sheets; booking/ticketing systems are an asset)
• Prior experience in front desk, hospitality, administration, security desk, or student services is an asset

• Supportive team environment
• Stable part-time schedule with opportunity to learn and grow in student housing operations
• Apply today if you enjoy helping people, staying organized, and working in a student-focused environment.