Bilingual Tour Guide & Admissions Associate Student Job Kingston area,Ontario Canada,Customer Service/HelpDesk

come be part of the kingston penitentiary tours team, bringing history to life; providing visitors from all over the region with memorable historic tours.
position: kingston penitentiary tours / retail / admissions - language skills (student)
hours of work: variable up to a maximum of 36.25 hours per week (must be able to work weekends, holidays, evenings, and early mornings)
location:
kingston penitentiary
kingston, ontario
salary: $18.45 per hour
period of employment: april to september / november 2026
what can i expect to do in this role?
you must be able to provide services in english and french.
you will also be required to perform some to all of the following:

be a representative of one of kingston's premium, and internationally recognized tourism sites.
greet visitors, respond to inquiries, provide site programming information, confirm and validate reservations and waivers, and direct visitors to mustering area for commencement of tour.
work as a tour guide, taking visitors on scripted guided historical tours, making each visitor's experience special by providing an interesting, memorable and safe experience.
provide information and services in other languages in which you are fluent such as mandarin, german, punjabi, etc., as applicable.
sell select retail product.
perform a variety of manual tasks including but not limited to cleaning and the upkeep of the site grounds, buildings, offices, washrooms and tour routes of kingston penitentiary national historic site of canada.
work safely at all times and report unsafe activities immediately to your supervisor.
embody the slpc’s equity, diversity and inclusion principles while interacting with staff and guests.

how do i qualify?
you require oral proficiency in french at the advanced level.
in addition, you have the ability

to learn historical information within a limited timeframe and interpret it to the public within scripts provided (in both individual and group settings);
to effectively manage groups of up to 30 visitors per tour, staying organized and delivering tours within allotted time frames;
to operate a cash register and credit card machine, handle cash and invoice transactions with accuracy, integrity and efficiency;
to assume responsibility and exercise initiative while working alone and/or in a team environment;
to communicate, provide customer service and exercise interpersonal skills to provide excellent program delivery; and,
to learn all safety protocols and procedures to ensure personal, visitor and fellow staff safety is maintained at all times.

in your resume and/or cover letter, please indicate specifically how your experience, skills and knowledge relate to the duties and qualifications stated above.
due to screening deadlines, priority consideration will be given to applications received by febuary 29th, 2025, we will continue to accept applications beyond this date.
the st. Lawrence parks commission is committed to employment equity. We welcome applications from people with disabilities, indigenous, black and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.the st. Lawrence parks commission is also committed to an inclusive, barrier-free selection process. We will make appropriate accommodations throughout the recruitment and selection process for applicants with disabilities.

To obtain a copy of this posting in an alternative format or to request any accommodation please contact us directly through human resources at , ext. 1401. Information received relating to accommodation requests will be addressed confidentially.
joignez-vous à l’équipe des visites guidées du pénitencier de kingston, qui fait revivre tout un pan d’histoire et offre aux visiteurs de la région une expérience mémorable.
poste :visites guidées du pénitencier de kingston / vente au détail / entrées – compétences linguistiques (étudiant ou…