Customer Services Representative - Services

Position: Customer Services Representative - Housing Services )
Customer Services Representative — Housing Services  Salary: $62,533 to $67,699. Level: CR-05.
Locations  Cold Lake (Alberta), Edmonton (Alberta), Suffield (Alberta), Wainwright (Alberta), Comox (British Columbia), Esquimalt (British Columbia), Shilo (Manitoba), Winnipeg (Manitoba), Gagetown (New Brunswick), Gander (Newfoundland and Labrador), Happy Valley-Goose Bay (Newfoundland and Labrador), Yellowknife (Northwest Territories), Greenwood (Nova Scotia), Halifax (Nova Scotia), Borden (Ontario), Kingston (Ontario), North Bay (Ontario), Ottawa (Ontario), Petawawa (Ontario), Trenton (Ontario), Bagotville (Quebec), Saint‑Hubert (Quebec), Valcartier (Quebec), Moose Jaw (Saskatchewan).
Responsibilities   Respond to telephone, email and in‑person inquiries from applicants, tenants, contractors and co‑workers.
Coordinate maintenance and repair appointments as requested by technical staff or identified in technical reports.
Process and assign work orders for maintenance or repairs to local contractors.
Allocate, or recommend the allocation of residential housing units and maintain the applicant waitlist.
Administer day‑to‑day requirements of housing unit tenants, including complaints requiring immediate action.
Receive, verify, maintain records and produce reports on a variety of information.
Develop and maintain spreadsheets, databases and procedures to support operations.
Qualifications

Education:

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Experience:

Providing client service, responding to inquiries and supporting clients.
Dealing with challenging client situations.
Working in a fast‑paced, high‑volume environment with frequent interactions.
Using office software for document creation, communication or data management such as spreadsheets, word processing or email software.

Competencies:

Demonstrating Integrity and Respect.
Showing initiative and being action oriented.
Thinking things through.
Working effectively with others.
Client Service orientation.

Abilities:
Conduct clerical tasks accurately under pressure.
Prioritize and manage a workload with competing demands.
Communicate effectively in writing.
Communicate effectively orally.

Language Requirements:  Bilingual – English essential, French essential.
Equal Opportunity Employer  The Department of National Defence is committed to creating a diverse and inclusive team that reflects Canada’s population. Persons belonging to one or more of the designated employment equity groups may self‑declare during the application process.

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