Bilingual Customer Services Representative Alberta

Join the Department of National Defence as a Bilingual Customer Services Representative supporting Housing Services across Alberta. Engage with clients through calls, emails, and in-person interactions to ensure excellent service delivery.

This role is vital for managing inquiries from applicants and tenants while coordinating maintenance requests efficiently. You'll work in various locations including Cold Lake, Edmonton, and Wainwright, handling service issues and supporting high volume transactions. Effective use of office software for documentation and record-keeping is crucial for success in this position.

Key Responsibilities:

• Respond to inquiries via phone, email, and in-person

• Coordinate maintenance and repair appointments

• Process work orders and allocate housing units

• Administer tenant requirements and manage complaints

• Develop spreadsheets and databases for operational support

Requirements:

• Completed two years of secondary school

• Experience in client service, handling challenging situations

• Proficient in office software and data management

• Excellent communication skills, both written and oral

• Bilingual in English and French

Bring your client service orientation and initiative to the team in this fast-paced environment.
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