Customer Experience Agent, Regular Part-Time

The Role

Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online.

We’re the City’s first point of contact, helping residents access services quickly and easily, whether in person, by phone, or online. Our team answers questions, resolves issues, and guides people through processes to ensure every interaction is friendly, efficient, and helpful.

• Represent the City as the first point of contact, providing support for a wide range of municipal services and programs.
• Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner.
• Offer multi‑channel service delivery at counters, over the phone and online (e‑mail, service requests), including facility bookings, membership and program registration, payment transactions, fielding inquiries (by phone, email and in‑person) and intake/processing of service requests.
• Resolve, and/or triage calls/email/service requests to appropriate City departments, employees or other organizations.
• Responsible for daily cash drawer, reconciling end‑of‑day deposits, weekly bank deposits.
• Other duties, as assigned.