Dual Rate Count Team Attendant/Supervisor-TIC Job Kingston area,Gananoque Ontario Canada,Customer Service/HelpDesk

Location: Gananoque

Under the general supervision of the Manager, Operations, this position is responsible for verifying, documenting, removing and reconciling counts/assets and monitoring the day-to-day activities of the count team while contributing to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Duties and Responsibilities:

Exceeds guest expectations by providing outstanding customer service

Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day

Counts bills, coins and cash equivalents

Organizes and secures storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls

Reports suspect cash and cash equivalents

Verifies and reconciles before and after counts

Bags, bundles, secures and transports counts

Provides information for reporting purposes

Monitors count teams; provides input for employee performance objectives and evaluations

Prepares count room, drop boxes, cash cassettes and drop carts

Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports

Reports all discrepancies and suspicious cash and cash equivalents

Participates in corporate count training and assist in conducting site training

Responds to, resolves or escalates count issues

Performs regular preventative maintenance on count equipment as per schedule

Communicates effectively with all appropriate operational departments

Builds strong working relationships with guests and employees

Complies with licensing laws, health and safety and other statutory regulations

Performs other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

People-focused and committed to service excellence

Proactive and solution-oriented with a drive to succeed

Secondary School Diploma;
Post-Secondary education an asset

Minimum 2 years of experience in high volume cash handling

Minimum 1 year supervisory experience

Smart Serve certification

Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Dual Rate Count Team Attendant​/Supervisor-TIC

Dual Rate Count Team Attendant/Supervisor-TIC