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Customer Service Representative - Auto Body
Job Description & How to Apply Below
Company Overview
At Assured Automotive , our teams work to provide the elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services.
Benefits
Competitive Pay
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
RRSP with company match
Annual Paid Vacation Time Off
Career Growth Opportunities
Ongoing Training
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Voluntary Daily Pay option available
Job Description
The Customer Service Representative is responsible for providing an exceptional customer experience in person, over the phone, and via email. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.
Key Responsibilities
Ensure consistent execution of the WOW (Wow Operating Way) plan.
Provide friendly customer service over the phone, in person, and over email.
Schedule appointments for vehicle repair using our repair management system.
Ensure timely processing of insurance assignments.
Prepare repair orders with proper documentation.
Record all communication with customers or insurance partners during the repair process using ASE.
Manage car rental information.
Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.
Minimum Education & Experience
High School Diploma
Minimum: 1 year of customer service experience, ideally in the automotive industry
Required Knowledge, Skills & Abilities
Communicate effectively, both verbally and in writing.
Ability to multitask and function well in a fast‑paced environment.
Enthusiastic and friendly demeanor.
Strong knowledge of Google platform and Microsoft Office.
Strong attention to detail with a high degree of accuracy.
Other Requirements
Valid driver’s license required.
Compensation
$21 - $29 per hour. Compensation is commensurate with skill, education, and experience.
Equal Opportunity Employer
Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
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