Customer Service Representative - Auto Body

Company Overview

At Assured Automotive
, our teams work to provide the elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services.

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

The Customer Service Representative is responsible for providing an exceptional customer experience in person, over the phone, and via email. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person, and over email.
• Schedule appointments for vehicle repair using our repair management system.
• Ensure timely processing of insurance assignments.
• Prepare repair orders with proper documentation.
• Record all communication with customers or insurance partners during the repair process using ASE.
• Manage car rental information.
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

• High School Diploma
• Minimum: 1 year of customer service experience, ideally in the automotive industry

• Communicate effectively, both verbally and in writing.
• Ability to multitask and function well in a fast‑paced environment.
• Enthusiastic and friendly demeanor.
• Strong knowledge of Google platform and Microsoft Office.
• Strong attention to detail with a high degree of accuracy.

• Valid driver’s license required.

$21 - $29 per hour. Compensation is commensurate with skill, education, and experience.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.