Customer Service Representative

Become a key player in customer support as a Customer Service Representative in Kingston, ON. This role involves resolving inquiries, promoting services, and ensuring excellent service every day.

In this full-time position, you will respond to customer inquiries, provide accurate product information, and collaborate with teams to enhance the customer experience. Strong communication skills and problem-solving abilities are essential, as is an eagerness to assist our valued residents. Reporting to the Marketing Manager, you will navigate a variety of customer inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone and email

• Provide accurate details about products and services

• Address and resolve customer concerns positively

• Assist residents with account-related processes

• Maintain detailed customer interaction records

Requirements:

• Bachelor's Degree/Diploma preferred

• Previous customer service experience is advantageous

• Excellent verbal and written communication skills

• Strong problem-solving capabilities

• Proficient in customer service software

Utilize your passion for customer service and strong problem-solving skills to provide outstanding support to our customers in Kingston.
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