Customer Service Advisor - Lee Valley

Elevate your career with Lee Valley Tools as a Customer Advisor at the Kingston location. Deliver top-notch service and assist customers in their shopping journey with expertise.

As a key member of the Kingston pop-up store, you will report to the Store Manager, focusing on efficiently managing customer orders and inquiries. This position combines direct customer interaction with transaction processing, fostering a meaningful employment experience with Lee Valley. Your skills will be crucial in ensuring customer satisfaction and inventory management.

Key Responsibilities:

• Process payments and handle basic cash transactions

• Address customer inquiries and assist with product location

• Manage returns and exchanges using established protocols

• Support order fulfillment and ensure compliance with safety requirements

• Maintain in-store displays and manage inventory flow

Requirements:

• 1 to 2 years of retail experience is advantageous

• Skilled craft or trade experience is a significant asset

• Ability to follow procedures with minimal supervision

• Quick learner with strong attention to detail

• Passion for delivering excellent customer service

Use your customer service talents to contribute to the outstanding reputation of Lee Valley Tools.