Clerk

Employee Group:
Support Staff - CUPE Local 1302

Job Category:
Library

Department or Area:
Library System

Location:

Kingston, Ontario, Canada(On-site)

Shift: 15 hours including evenings and weekends

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you.
Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews.

Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Within established and clearly defined library procedures and regulations, performs routine circulation and stack maintenance duties.

TYPICAL

DUTIES & RESPONSIBILITIES:

(Effort & Responsibility)

1. Circulation Duties:

• Charges, discharges and renews circulating materials in all formats.
• Creates/updates records as required, and according to established authorization.
• Interprets and applies circulation procedures and regulations, referring difficult problems to more senior staff in the area.
• Exercises judgement in issuing routine courtesy library cards, consulting with or referring to the Head Reference and Information Services Librarian or designate on special or unusual requests.
• Participates in checking, and preparing library notices, contacting library patrons concerning recalled, held, or rush catalogued items, as required.
• Opens and closes the library, including service points.
• Processes recalls, holds, and campus retrievals, searches for long overdue items and items claimed returned, ensures the completion of all patron and staff-initiated searches, changes the status of books to missing as necessary. Refers problems to more senior staff in the area.
• Assists student library assistants and provides assistance with training student library assistants as needed.

2. Customer Service Duties:

• Assists patrons, answering facilitative or basic questions for which an immediate, definite answer can be found.
• Refers queries to the appropriate library staff as necessary.
• Provides assistance and basic troubleshooting in the use of library equipment and computer workstations.

3. Equipment Support Duties:

• Ensures with training that all self-service photocopy, microform, printing equipment and software are maintained (including troubleshooting), and are in good working order.
• Issues refunds for students, troubleshoot and respond to any issues
• Provides training and guidance for student library assistants assigned for periodical/photocopier/microform printer duties, as required.

4. Stack Maintenance/Retrieval Duties:

• Undertakes routine stack maintenance, including shelf-reading, sorting, shifting, and shelving library materials and inventory projects.
• Identif…