Student Success Specialist; Pembroke

Department:
Community and Student Affairs

Position Type:
Full-Time

Support Salary Range: $38.09-$44.04-Hourly

Scheduled Weekly

Hours:

36.25

Anticipated

Start Date:

November 16, 2026

Length of

Contract:

Posting Information Posting Closing Date:
October 21, 2026

Posted closing details include:

Please note:

jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:
Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinaabe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Reporting to the Manager of Community & Student Affairs, the Student Success Specialist plays a vital part in a student's academic success and is an important position in the strategic enrolment management process. Working within an integrated team of Faculty, Program Coordinators, and Chairs, the Student Success Specialist plays a key role in the development and implementation of academic success strategies in a learner's journey and fulfills multiple responsibilities related to specialized progression supports and guidance.

A major focus of this position is proactively reaching out to learners deemed "at risk" through various student engagement initiatives and integrate with the work of other internal stakeholders (Faculty, Program Coordinators, and Chairs) by delivering enhancement programming to learners in accordance with a student retention calendar. This position places particular emphasis on programming and interventions on level one students.

Working closely with Faculty, the Student Success Specialist brings in supports and resources at key times along the student academic journey. The incumbent supports strategic enrollment management by successfully implementing core student retention strategies, identifying process improvements and recommending new initiatives. As part of their duties, the incumbent will meet with at-risk students considering withdrawing from their program to support an informed decision process that may include referrals and check-ins with various program supports and services.

The incumbent will make recommendations based on analysis of student withdrawal data. The incumbent provides students with impartial guidance to support their academic success, offers resources and referrals to College services and respond to questions or concerns learners may have. The incumbent must work closely and partner effective with Student Support Services and programs.

• Conduct proactive outreach to students at key points in their academic journey.
• Develop individualized academic-success and progression plans.
• Guide registration, course loads, withdrawals, transfers, pathways, returning to studies, and graduation requirements.
• Refer students to appropriate College and community supports.
• Review at-risk and progression information and coordinate interventions.
• Develop and deliver academic-success workshops and onboarding activities.
• Collaborate with academic and student-service partners on retention strategies.
• Maintain accurate and confidential advising records.
• Track participation and evaluate student-success initiatives.
• Analyze withdrawal and progression information to identify trends and recommend improvements.

• Minimum three (3) year diploma or degree in Social Sciences, Adult Learning, Education, or a related field.
• Minimum three (3) years of experience working with adult learners and supporting academic success.
• Experience implementing student-success, academic-advising, learner-support, or retention initiatives.
• Experience analyzing and interpreting information from multiple sources.
• Excellent communication and interpersonal skills.
• Strong analytical, organizational, judgment, and problem-solving skills.
• Ability to manage multiple priorities and deadlines independently.
• Ability to work collaboratively and handle confidential information appropriately.
• Proficiency with Microsoft Office and the ability to learn College information systems.

• Experience in a postsecondary environment.
• Experience with academic progression advising.
• Experience developing and facilitating workshops.
• Experience using Excel, student-information systems, learning-management systems, CRM platforms, or reporting tools.

This position requires regular…