Program Supervisor, SMART Program

Employment Status:
Regular, Full-time (1.0 FTE). Program Name: SMART Program. Number of Hours Bi-Weekly: 75.

Work Schedule:

Days. On-Call:
Yes. Existing Vacancy:
Yes - we are currently hiring candidates for an existing vacancy in this position.

The Program Supervisor is responsible for the supervision of the day to day delivery of safe and effective client care by leading front-line staff for their program according to the framework of VON philosophy, policies, procedures, standards and quality management.

• Provides supervision and support for program staff which may include PSWs and ensures the effectiveness of their performance.
• Organizes the planning of work activities and staff responsibilities.
• Works collaboratively with the Manager in hiring, orientation, supporting/mentoring and evaluation of staff.
• Ensures Mask Fit Testing is completed by new staff and oversees re-testing in accordance to VON policy.
• Plans and participates in multi-disciplinary meetings as required which include client care/service plan meetings and team meetings.
• Conducts new client intakes and inter RAI assessments according to VON policy and client needs and funder requirements.
• Ensures client documentation is completed clearly, concisely, accurately and appropriately according to VON standards and policies.
• Plans, implements, evaluates and adjusts client-focused care/service plans according to changing needs of clients and according to VON standards and policies.
• Ensures collection and reporting of statistical information (KPI’s, performance metrics) for VON and to meet funder obligations.
• Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
• Ensures that the program complies with Health and Safety regulations and reports all workplace incidents in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.
• Conducts and records Disaster and Emergency Drills according to VON Disaster & Emergency programs and policy.
• Ensures that the program operates in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.

• Promotes the goals and values of VON as an integrated community care provider.
• Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
• Abides by all VON policies and work practices.
• Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
• Works in collaboration with other staff in a team approach to service delivery.

• Develops effective relationships with clients and care partners.
• Regularly liaises/communicates proactively and constructively with community partners/professionals.
• Develops effective relationships with staff across departments in Region to ensure program delivery goals are met.

• Post-Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
• Minimum of 5 years of related experience in community and health-based care including a minimum of 2 years previous experience supervising staff with accountability for performance and results.
• Minimum of 5 years knowledge and experience in program planning, implementation and evaluation.
• Experience or understanding of the not-for-profit healthcare environment.
• First Aid or CPR certification is required.
• Experience working within a unionized environment is preferred.
• Community development, public speaking, and budgeting experience is an asset to the role.

• Proficient in Windows OS and MS Office Suite programs.
• Ability to accept and facilitate substantial change.
• Effective and demonstrated leadership abilities.
• Demonstrated commitment to working in an environment with high confidentiality and…