Client Service Coord Team Asst

Location: Brockville

Job Description - Client Service Coord Team Asst )#

Job Description |  |  || --- | --- || Client Service Coord Team Asst(Job Number: )  Primary

Location:

ON-Brockville   Administration Employee Type:

Full-Time Pay Rate From:$42,300.00 Pay Rate To:$52,900.00  Description :
The Client Service Coordinator Team Assistant oversees the coordination of the client care schedules by the Client Service Coordinators.  The Team Assistant arranges client care and service, schedules field employees and maintains scheduling information and data as required.  The Team Assistant manages difficult situations related to client care and/or employee schedules and takes an active role in the implementation of scheduling systems.

** Duties*
* * Oversee client service coordination area in consultation with the Supervisors; facilitate/promote the filling of all service requests; schedule licensed and unlicensed employees for care and service agreements.
* Act as the first point of contact and support for the Client Service Coordinators
* Monitor and promote consistency of caregiver assignments and coordination of services
* Arrange systems training for Client Service Coordinators
* Problem-solve issues related to scheduling of field employees and/or client care and service
* Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation
* Participate in ongoing internal and/or external continuing education activities
* Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
* Maintains confidentiality of client and corporate information
* Complete other tasks as requested.
Why Choose Bayshore, we offer:  Top Industry Wages:
Earn top wages for the work you do, reflecting your skills and dedication  Comprehensive Benefits:
Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being.  Retirement Savings Plan:
Benefit from a company-contributed retirement savings plan to help secure your financial future  Paid Time Off :
Including sick days and vacation days  Career Advancement:
Opportunities for professional advancement and growth
Qualifications :

Education:

Minimum - Secondary School Diploma.  Completion of  Medical Terminology or Medical Office Certificate an asset.

Experience:

Minimum 2-3 years related to customer service experience, preferably in a healthcare setting with Windows software scheduling systems.  Attributes:  Excellent communication skills with fluency in written and spoken English.  Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software;

ability to operate standard office equipment; proficiency in written /spoken English and French in Branch Offices that provide care to French speaking clients.  Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.  Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc.

Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.  “At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities.

We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”  At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements.

To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have. |  |
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