Product; UX Designer

About Us

Teladoc Health Canada is a virtual care provider that proudly serves over 9 million Canadians from coast to coast to coast. We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Teladoc Health leverages more than two decades of expertise and data-driven insights to meet Canada's growing needs.

Summary of Position

As a Product Designer, you’ll contribute to designing thoughtful, accessible, and user-centered experiences that serve patients, caregivers, and healthcare providers. You’ll work on complex, primarily desktop-based, workflows such as appointment management, patient records, and virtual care interactions, and translate them into clear, effective solutions that drive real impact.

You’re a collaborative designer with a strong visual sensibility and a thoughtful approach to problem-solving. You combine visual craft with critical thinking to create intuitive and inclusive experiences that support a range of user needs and levels of digital literacy. You actively seek feedback and use it to refine your thinking, validate assumptions, and continuously improve your work.

Essential Duties and Responsibilities

• Build a deep understanding of our customers and their needs
• Distill complex requirements into elegant experiences
• Iterate design ideas through sketches, user flows, and wireframes
• Develop and deliver well-documented, high-fidelity designs that align with both accessibility standards and our existing design system
• Collaborate closely with the design lead and cross-functional partners in product and engineering to ensure solutions support business goals and are technically feasible
• Contribute to the evolution of our design system by extending existing components and improving patterns for accessibility
• Clearly communicate design decisions and incorporate feedback to refine ideas
• Participate in design QA to ensure designs are implemented accurately and aligned with accessibility and design system standards
• Support user research efforts by helping plan and conduct usability testing, and synthesizing feedback from users and stakeholders

Supervisory Responsibilities

No

Qualifications Expected for Position

Required:

• Bachelor’s degree required (additional years of work experience may be substituted)
• Minimum of 3 years of professional experience in digital design, with a strong portfolio showcasing both mobile and desktop experiences
• Background in interaction design, graphic design, computer science, information science, human factors engineering, or related fields
• Proficiency in Figma is required
• Strong understanding of user-centered design, with a focus on accessibility and experience applying WCAG standards
• Experience working within or contributing to a design system
• Appetite for solving complex workflow problems
• Strong visual skills and a sensibility that fuses beauty with usability
• Bonus: experience in healthcare or regulated domains

Hourly Rate Range

$45.00 to $52.00/hour

Position Type

Net New

Work Environment

☐ Office ☐ Remote ☒ Hybrid (Office & Remote)

At Teladoc Health Canada we thrive on difference and individuality. Teladoc Health Canada is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at