Oracle Fusion Cloud Sales and Service CRM Business Analyst

Systematix is currently seeking experienced Oracle Fusion Cloud Sales and Service CRM Business Analysts to support a major Enterprise Client Relationship Management (eCRM) transformation initiative for our public-sector client.

This engagement will support the implementation and evolution of a modern Oracle Fusion Cloud Sales and Service CRM platform as part of a multi-year digital transformation program. The successful consultant(s) will work closely with business stakeholders, architects, developers, quality assurance teams, and project leadership to gather requirements, optimize business processes, and ensure CRM capabilities are configured to maximize platform functionality while minimizing customization.

LOCATION & WORK HOURS

Location:

Fully Remote within Canada

Work Hours:

Monday–Friday aligned with client business hours

Start Date:

July 2026

Duration:
Initial 12-month contract with strong potential for extension

Industry: Government / Public Sector

THE ROLE – Oracle Fusion Cloud Sales and Service CRM Business Analyst

As an Oracle Fusion Cloud Sales and Service CRM Business Analyst, you will play a key role in the delivery of an enterprise-wide CRM platform that provides a unified view of citizen and business interactions across government services

KEY RESPONSIBILITIES

• Gather, document, and validate business requirements
• Facilitate workshops, interviews, and stakeholder sessions
• Translate business requirements into functional specifications and user stories
• Provide Oracle Fusion Cloud CRM best-practice guidance
• Support Agile delivery, testing, training, and deployment activities
• Develop documentation, release notes, and user guides
• Support data migration and post-production activities

REQUIRED SKILLS & EXPERIENCE

• 5+ years of Business Analysis experience
• 2+ years of CRM platform experience
• Experience with Oracle Fusion Cloud, Dynamics 365, Salesforce, Hub Spot, or similar platforms
• Agile delivery experience
• Azure Dev Ops experience
• Strong communication and stakeholder management skills

PREFERRED QUALIFICATIONS

• Oracle Fusion Cloud Sales and Service CRM experience
• Oracle CRM Certification
• CBAP, PMI-PBA, or equivalent certification
• Public sector experience

PAY DISCLOSURE

• Intermediate CRM Business Analyst: $75–95/hour
• Senior Oracle Fusion Cloud CRM Business Analyst: $95–$120/hour

ABOUT SYSTEMATIX

Systematix is one of Canada's largest privately owned national consulting and resourcing firms, delivering high-calibre IT consulting and technology talent to government and private-sector clients across Canada.

Systematix. Results Focused. People Driven.