Onsite Technical Support Tier II

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Company: Primacorp Ventures Inc

About us

At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada. Yet, for us, this is just the opening act of our transformative journey!

• Configure, maintain, and troubleshoot workstations, laptops, printers, network devices, internet connectivity, software applications, and AV systems
• Perform routine maintenance, updates, and system checks
• Diagnose and resolve hardware, software, and network issues
• Ensure systems meet security and operational standards
• Provide onsite and remote technical support to staff
• Set up user accounts, systems, and equipment for new employees
• Install and configure hardware and software
• Respond to service requests and incidents promptly
• Provide user training and technical guidance as needed
• Maintain accurate hardware and software inventories
• Track IT assets and lifecycle management
• Coordinate equipment deployment, replacement, and tracking
• Support IT projects, upgrades, and site openings
• Work with IT Operations on organizational initiatives
• Liaise with vendors and service providers as required
• Maintain technical documentation and support procedures
• Support multiple locations including Brockville, Morrisburg, Renfrew, Pembroke, and additional sites as assigned
• Regular travel required; occasional overnight stays may be necessary

• Post-secondary education in Information Technology or related field
• 1–3 years of IT support experience
• Strong knowledge of Windows OS, Microsoft 365, computer hardware, peripherals, printers, basic networking, and AV equipment
• Strong troubleshooting and customer service skills
• Excellent communication and organizational abilities