Technical Support Specialist Evening Shift

Become a key player as a Technical Support Specialist, ensuring smooth operations of student records systems. Provide expert troubleshooting and support for users during evenings and weekends.

As part of the team under the Director of Student Information System Operations, your role will include handling access requests, conducting hardware setups, and offering critical training assistance. You will manage system updates and backups while delivering exceptional support to users experiencing technical issues.

Key Responsibilities:

• Complete access requests and hardware configurations

• Execute troubleshooting for software and installs

• Support the setup of new staff and training sessions

• Administer and maintain server applications effectively

• Guide users through software and hardware issues

Requirements:

• Proven experience in technical support roles

• Effective at problem-solving under pressure

• Willingness to work evenings and weekends

• Familiarity with multi-user systems

• Strong communication skills for user interaction

Your technical acumen will play an essential role in student operations.
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