Financial Analyst – Customer Accounts Centre - Fall Co-op​/Intern

Financial Analyst – Customer Accounts Centre - Fall 2026 Co-op/Intern

Waterloo, ONT, Canada

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

YOUR NEXT CO-OP PLACEMENT

Work term:

Fall 2026

Work term length: 4-months (Flexible to 8-months)

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

Reporting to the Director, Customer and Broker Accounts, you will play a key role in developing and enhancing AI-enabled knowledge solutions that help employees quickly access information, streamline processes, and improve the overall customer and employee experience. This role offers an opportunity to contribute to the design of a modern knowledge repository and support the adoption of innovative AI tools across the team.

What you’ll be doing

AI & Knowledge Management

• Assist in designing and configuring AI-powered assistants using Gemini and other no-code AI tools
• Support the development and maintenance of a centralized knowledge repository using NotebookLM
• Review, organize, and optimize standard operating procedures (SOPs) and operational documentation
• Help create AI prompts, workflows, and conversational experiences that enable employees to quickly access information
• Test and validate AI-generated responses to ensure accuracy, relevance, and usability

Process Improvement

• Partner with business stakeholders to understand information needs and operational challenges
• Document existing processes and workflows
• Work closely with leaders and subject matter experts to gather requirements and translate business needs into AI-enabled solutions
• Participate in meetings, workshops, and knowledge-sharing sessions
• Support change management and user adoption activities
• Track project milestones, action items, and deliverables
• Stay informed on emerging AI technologies and industry trends
• Research best practices related to generative AI, knowledge management, and digital transformation
• Share recommendations for improving business processes and employee experiences

What you bring:

• Currently enrolled in a post-secondary program in Business, Information Technology, Computer Science, Data Analytics, Artificial Intelligence, or a related field.
• Strong interest in Artificial Intelligence, automation, and process improvement.
• Experience using AI tools such as Gemini, NotebookLM, ChatGPT, Microsoft Copilot, or similar platforms.
• Ability to organize, analyze, and simplify large amounts of information and documentation.
• Strong problem-solving, analytical, and critical-thinking skills.
• Excellent communication and collaboration skills.
• Comfortable…