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Job
Requisition Type:
Full time Employee Group:
Staff Job Category:
IT Support
Employment Type:
Temporary Department:
Faculty of Engineering
- Dean of Engineering Office
- Civil and Environmental Engineering Information Technology Hiring Range:$56,494.16 - $70,617.70
Posting Information:
This posting is for an existing vacancy.
The internal posting deadline for this position is October 1, 2026 at 11:59
PMThis position is being offered as a Secondment or contract opportunity. Term: 1 year
Job Description:
Primary Purpose The IT Technician will be responsible for helping support the computing needs of the Faculty, Staff, Graduate and Undergraduate students in the Department of Civil and Environmental Engineering. This is a customer-focused front-line position where a variety of skills are needed to work within the complex ecosystem of IT solutions that exist on campus. The IT Technician will be the hardware specialist for the IT group, with the primary responsibility of resolving equipment related issues.
Key Accountabilities IT Equipment Hardware Support
• Primary point of contact for the physical installation of IT equipment, including but not limited to: desktop and laptop computers, multi-functional printers, servers, network equipment, AV equipment, security systems, UPS units etc.
• Procure IT equipment for teaching, research and administrative use from a standard supplier list
• Maintain IT equipment as required
• Provide asset management services that track equipment lifetime IT Helpdesk Support
• Create and assign service requests for team; requests come through various means (online request, email, phone, in person etc)
• Resolve assigned tickets in a timely manner
• Be familiar with all campus IT processes and policies to be able to accurately direct clients to the appropriate group when assistance is required from outside the department
Network Support
• Primary contact for departmental cabling and networking requirements
• Work in tandem with Engineering Computing and Information Systems and Technology to build and maintain our computer networking equipment
• Ensure that all departmental network documentation and port mapping is accurate and current
Workstation Deployment
• Work with the IT Specialist to deploy or replace computer workstations within the department
• Assist clients with issues that arise from the deployment and follow up with service tickets
• Maintain systems and recommend changes and upgrades as needed
* All employees of the University are expected to follow University and departmental health and safety policy, procedures and work practices at all times. Employees are also responsible for the completion of all health and safety training, as assigned. Employees with staff supervision and/or management responsibilities will ensure that assigned staff abide by the above, and actively identify, assess and correct health and safety hazards, as required.
Required Qualifications Education
• IT related degree, diploma, or equivalent certification(s), education and experience
• 1+ year(s) of practical experience maintaining, installing and troubleshooting computers and associated peripherals
• Previous IT Service Desk or Helpdesk experience preferred
• A proven track record of customer service excellence required
Knowledge/Skills/Abilities
•…
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