Bilingual Implementation Specialist Manulife

Become a vital part of Manulife as a Bilingual Implementation Specialist, managing client implementations and building essential relationships. Ensure streamlined processes for mid case clients while providing bilingual support in English and French.

This role focuses on facilitating client implementations in Group Retirement Services  will manage projects, create implementation schedules, and liaise with internal teams to clarify requirements and set delivery dates. Your expertise in the Group Retirement sector will drive success across various implementation stages while maintaining effective communication with clients and partners.

Key Responsibilities:

• Develop and manage comprehensive implementation schedules

• Serve as primary contact for clients during implementation

• Collaborate with teams to clarify project requirements

• Lead client meetings to coordinate implementation tasks

• Track and report on project statuses, escalating issues as necessary

Requirements:

• Bilingual in French and English for client support

• Knowledge of Group Retirement products and systems

• Experience with Windows applications (Word, Excel)

• Strong communication and negotiation skills

• Ability to manage 15 to 20 simultaneous implementations

Utilize your bilingual communication abilities and project management expertise to enhance client experiences at Manulife.