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Job Description & How to Apply Below
Join eSentire as a Support Center Analyst, operating in a hybrid work environment from Waterloo, Ontario. Collaborate on troubleshooting, customer service, and maintenance of secure infrastructure.
This Support Center Analyst II role demands strong skills in network support and endpoint troubleshooting to ensure optimal operation for our Managed Detection and Response services. You will work under pressure to analyze and resolve issues, providing insights that enhance customer satisfaction and system integrity, while mentoring junior analysts in your team.
Key Responsibilities:
• Deliver phone and ticket support aiming for quick resolutions
• Continuously monitor alerts and critical systems
• Identify and resolve performance-impacting incidents
• Assist Security Operations with real-time investigations
• Maintain and update technical documentation
Requirements:
• Bachelor’s degree or related experience required
• 4+ years diagnosing security agent issues
• 2+ years with network troubleshooting
• Competence in Azure AD/Entra
• Familiarity with API diagnostics and techniques
Bring your dedication to customer service and technical expertise to eSentire, ensuring system reliability and client satisfaction.
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