Manager of Customer Care and Communications
Job Description & How to Apply Below
The Manager will direct all communications strategies and customer care operations, ensuring a unified, positive customer experience. Your responsibilities include advising senior leadership on communications issues and managing corporate branding. You will also play a key role in identifying improvement opportunities based on customer feedback, leading to enhanced service standards.
Key Responsibilities:
• Develop and implement comprehensive communication strategies
• Provide strategic advice on media relations and reputational risks
• Oversee digital communications and internal messaging
• Build relationships with stakeholders and government entities
• Lead efforts in customer feedback analysis and resolution strategies
Requirements:
• Degree/diploma in Communications or a related area
• 3-5 years in corporate communications roles
• In-depth knowledge of customer experience best practices
• Strong analytical and strategic planning capabilities
• Skills in team leadership and performance management
Enhance the utility's service excellence while driving community engagement through your leadership at Utilities Kingston.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×