Manager, Supportive Services- MNU

Manager, Supportive Living Services- MNU-26-18

This posting is for an anticipated vacancy.

The Manager, Supportive Living Services is responsible for the effective and efficient oversight and management of Ongwanada’s supportive living programs: supportive group living, host families and supportive individual living.

The Manager, Supportive Living Services ensures effective use of resources in planning, assists in the development of human capital, responds to program needs, delivers clear messaging and awareness, and ensures coordination and collaboration across portfolios. The Manager provides a vital role in supporting the needs of people supported, and understands the priorities, data, and programs for enhancement of our services.

All employees are responsible to ensure the intent and purpose of Ongwanada’s mission, vision, values and service principles, strategic and operational plans are consistently promoted and implemented. All employees are also required to fulfill their responsibilities as identified in legislative, regulatory, policy and procedures required by the agency to operate effectively.

• Ensure supportive living services are developed, implemented and updated as needed to meet the current and emerging needs of supported individuals.
• Ensure accurate written reports are kept of client programs (daily reports, medications), etc..
• Review medical, behavioural issues and ensure follow-up with Supervisors
  - Supportive Living Services.
• Interpret policies and program philosophy to supportive living services staff and ensuring that these are followed.
• Define the roles of staff in conjunction with other disciplines and following clinical directions.
• Investigate incident reports involving clients or staff and ensure corrective actions.

• Provide a continuity link amongst all community services through membership on relevant committees in order to ensure that all supportive services areas are working together towards the same goal.
• Promote and maintain harmonious relationships between staff and other departments to ensure that the needs of clients are paramount.
• Actively takes accountability in reporting progress on operational directions, quarterly operational and other identified goals.
• Oversee operational plans and partnerships within scope of role.
• Assume the role of lead for committees and projects as assigned by the Director.
• Prepare background information as required relative to planning, monitoring quality, and ensuring stability.

• Understand, interpret, and ensure compliance with legislation and regulations and policy and procedures.
• Identify needed planning and organizational development.
• Identify and communicate potential liabilities and risks with plans to mitigate as required.

• Oversees efficient and effective day-to-day operations of the portfolio.
• Works in the development of annual and quarterly operational plans and ensures emergency plans are updated and implemented as required.
• Oversee planning, coordination, and monitoring of outcomes.
• Ensures adherence to individual support and person-directed plans for people supported.
• Evaluate programs and services are achieved to meet quality and meaningful outcomes are met.
• Follow up and hold accountable those responsible for delegated actions.
• Assists in ongoing consultation with key stakeholders.

• Provide mentorship, professional guidance and support to the management team in supervision of staff and resolution of concerns. providing a positive, equitable, and learning environment.
• Conduct performance reviews of direct reports and related team members.
• Determine education /training needs and annual…