Assistant Store Manager

Lovell Drugs Brock is looking for a full-time Assistant Store Manager to join our team in Kingston, Ontario.

• Collaborative Environment:
  Work alongside a dedicated team of pharmacists and healthcare professionals, and an administrative team to deliver comprehensive patient care, providing you with the flexibility to look after your patients while ensuring a work-life balance
• Prime Locations:
  Benefit from high-traffic retail pharmacy locations that increase visibility and accessibility for your practice, while taking advantage of nearby pharmacy and drug expertise.
• Flexible Arrangements:
  Explore various partnership models tailored to suit your professional needs and preferences.
• Innovative Support:
  Access a team that provides complimentary services, digital tools and technologies, and clinic administrative support to enhance the quality of patient care delivery, streamline operations, and close the care gap in rural communities.

We are seeking an enthusiastic Assistant Store Manager who possesses the following skills:

• Strong leadership and interpersonal skills with the ability to motivate teams and support a positive customer and employee experience.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced retail environment.
• Strong customer service, communication, and conflict resolution skills.
• Business and operational acumen with the ability to interpret store metrics and support performance improvements.
• Knowledge of compliance, confidentiality, health and safety, and standard operating procedures within a retail or pharmacy setting.
• Ability to adapt quickly, solve problems effectively, and work collaboratively across departments.

• Support and help lead initiatives that advance the store’s strategic objectives.
• Support daily store operations across both the pharmacy and front store to ensure service, merchandising, workflow, and operational standards are consistently achieved.
• Adhere to and promote the Neighbourly Pharmacy policy manual, fostering a positive work environment that attracts, retains, and engages employees.
• Assist in supervising, hiring, coaching, scheduling, and developing team members to promote engagement, accountability, and high performance.
• Monitor store performance indicators such as sales, shrink, labour, service levels, and operational productivity, and support action plans to improve results.
• Partner with pharmacy leadership to support dispensary workflow, patient service, inventory practices, and compliance with applicable professional, legal, and company requirements.
• Assist with inventory management, receiving, replenishment, ordering, cycle counts, and stock accuracy for both pharmacy support areas and front store departments.
• Ensure store adherence to health and safety procedures, cash handling controls, privacy expectations, security standards, and all applicable regulatory requirements.
• Serve as a key leader on duty and assume responsibility for the store in the absence of the Pharmacy Manager or other designated leader.
• Work collaboratively with HR to support hiring, discipline, and termination activities as needed.
• Verify and investigate insurance coverage, benefits, eligibility, co-payments, deductibles, and prior authorization requirements.
• Complete, submit, and follow up on all required forms and documentation within established timelines.
• Liaise with private and public insurance providers to determine available coverage options and reimbursement pathways.
• Remain current on changes to insurance coverage and reimbursement policies and communicate relevant updates to patients and healthcare providers.
• Miscellaneous tasks to support the Store Operator/Pharmacy Manager and District…