WHS - Walk Head Manager; s

Position: WHS - Walkhome Head Manager (s)
Job Summary  Walkhome was established in 1988. Its aim is to provide students with safe walks to and from Queen's Campus within our Walkhome parameters. Since then, it has quickly developed into one of the most widely known and respected student services at Queen's. The Walkhome Head Manager, under the direction of the Vice President (Operations), will primarily be responsible to coordinate activities by scheduling work assignments, setting priorities, and delegating work accordingly.

This position will determine staffing requirements for the administration department and oversee the hiring of staff. This role will also ensure that all employees comply with company policies, procedures, and ethical standards. The Walkhome Head Manager must possess ability to identify measures of performance and actions needed to improve or correct performance and ability to plan, organize, develop, implement, and interpret goals, objectives, and policies.
Competencies   Accountability
Communication
Managing Performance
Time Management
Customer/Client Focused
Problem Solving
Conflict Management

Job Duties   Coordinate activities by scheduling work assignments, setting priorities, and delegating work accordingly
Determine staffing requirements for the administration of the department and oversee the hiring of staff
Ensure that all employees comply with company policies, procedures, and ethical standards
Administer disciplinary action in accordance with established procedures
Ensure employees have clear goals and are aware of expectations
Ensure that employees adhere to all health and safety regulations
Provide informal feedback and coaching to staff on an ongoing basis
Develop a departmental goal plan which will serve as the framework for the annual budget prepared in collaboration with the accounting department and approved by the Vice President (Operations)
Monitor actual results against the approved budget in the organization accounting system (Business Central) each month, to track performance
Attend and fully participate in all in person and virtual meetings
Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
Exhibit a working knowledge of Assistant Manager and Supervisor portfolios
Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team
Obtain a strong working knowledge of service radios
Explore opportunities for improving environmental sustainability and social responsibility (for example, enhancing EDII) of the service alongside your managerial team
Actively seek opportunities for growth with the AMS, and Queen's internal groups, and external clients
Oversee the day to day operations of the service
Plan and oversee the training of staff
Perform all other duties assigned by Vice President (Operations)
Work Conditions   Working in an office environment
Interaction with employees, management, and the public at large

Job Requirements   Ability to identify measures of performance and actions needed to improve or correct performance
Ability to plan, organize, develop, implement, and interpret goals, objectives, and policies
Effective leadership skills, with a strong focus on mentoring and motivation of employees
Ability to delegate, set expectations, and monitor progress of all direct reports
Ability to identify issues and implement creative and strategic solutions to overcome problems